Returns & trial

1. The trial window

Saddles ship with a fourteen-day trial window counted from the day the package is delivered to the address on your order. School in it, hack out in it, lunge in it, and see if the fit works for you and your horse. If it doesn't, return it inside the window for a refund of the saddle price.

The clock starts on delivery, not on order placement. Your carrier's tracking gives us a delivery timestamp; if your saddle was delivered on a Tuesday at 3 pm, the fourteen days run out at 3 pm two Tuesdays later.

2. What's covered

The trial covers saddles. If a saddle doesn't fit your horse, isn't right for your discipline, or you'd just like to send it back for any reason inside the window, it's returnable.

Tack and rider apparel don't fall under the same trial window — they're sold on a standard return basis described in the supplier-specific terms of your order. We keep them as returnable in many cases, but not under the fourteen-day saddle-trial promise.

3. Condition on return

Please return the saddle in ride-test condition — clean, with the same manufacturer tags and packaging that came with it, and without cosmetic damage beyond what a normal ride leaves behind. We're not picky about dust or sweat stains you can wipe off; we are strict about cuts, ink, dog chews, and torn billets. Wraps and protective packaging help — keep the saddle's box and any tree cover until you've decided to keep the saddle.

The supplier inspects each return. If the saddle comes back in a condition we can't resell as new, we'll work with you on the path forward before assuming the worst — but a saddle that can't be restocked isn't eligible for a full refund.

4. Return shipping

Return shipping is your responsibility, unless we explicitly say otherwise at the time of your purchase (we sometimes cover return shipping for specific campaigns, and we'll be clear when we do). The supplier's address and any approved carrier are sent to you when you start a return — please use them, so the parcel lands where the inspection team expects it.

5. Refunds

Once the supplier receives and inspects the saddle, we issue the refund of the saddle price to the original payment method. The refund runs through the same PCI-compliant processor you used at checkout; typical turnaround is a few business days after the refund is issued, depending on your card issuer. Original outbound shipping isn't refundable.

6. Supplier-specific terms

As the supplier roster grows, specific things vary from one maker to the next — restocking considerations, the exact list of items not under the trial promise, and how supplier-side defects are handled. Until supplier agreements are fully in place, those specifics are worked out on a case-by-case basis on the start-a-return email. Nothing sneaky is negotiated after the fact; the spirit of the trial is to make sure you can confidently try a saddle you've never sat in.

7. How to start a return

Email cantlepost@polsia.app with your order number, the saddle you'd like to return, and a sentence or two about why. We'll send back the supplier's return address, packaging guidance, and a tracking-template you can use.

Last updated: 2026-07-21